How to Register for Westpac Online Banking and Mobile App

Register For Westpac Online Banking
Register For Westpac Online Banking

For consumers who want to go paperless, Westpac’s digital banking options include mobile and internet banking. You may see account balances, pay bills, transfer money, apply for loans and make purchases while on the go.

Online and mobile banking services from Westpac allow you to manage your finances at any time and from anywhere. With Westpac Online Banking or the Westpac App, you can easily manage your Tax File Number. It’s easy to stay up to current on your account information, make deposits and catch fraudulent activity on your mobile phone or PC, or laptop while at home. You can use a credit card to pay your utility bills, such as power, phone, and gas.

If your credit or debit cards are lost or stolen, you don’t have to contact your bank. To report lost or stolen cards, activate and put a misplaced card on hold, and request for replacement of the cards online, no one has the extra option.

Rural communities have benefited from digital banking. Performing the most basic of banking activities may now be accomplished with just a click of a button, saving them time and money that they would have otherwise spent driving considerable distances. Owners of online banking accounts can use their login credentials to access the following services from a computer, a smartphone, or a mobile banking app:

Westpac Digital Banking.jpg
Westpac Digital Banking

Westpac bank Digital Banking Features

With the overhaul of Westpac bank’s mobile app and online banking, the client experience has been enhanced in numerous ways, including the following:

  1. View your balances, transactions, and statements
  2. Pay your credit card bills via Bill Pay
  3. Go paperless with Bill Pay and eStatements
  4. Transfer funds between your accounts or to outside accounts
  5. Set banking alerts or limits
  6. Apply for loans
  7. Update your contact details

How to register for Westpac Online Banking

Ensure you have your card number, Customer ID, and account details before beginning the Westpac Online Banking application; however, you can find your Customer ID near the top of your bank statement.

  1. Kindly visit the online portal to Sign in
  2. Tap Register for Online Banking
  3. Input your card number or Customer ID
  4. Create your security questions and answers
  5. Create a password
  6. Confirm your email and phone number

Forgotten your password?

If you have forgotten your old password, you will need to generate a new one. To do so, you’ll need:

  • Your Customer ID
  • Date of birth
  • The mobile registered for Westpac Protect

Reset your Westpac password In Online Banking

  1. To reset your password using Westpac online baking, kindly Go to Service > Preferences > Security
  2. Select Change password
  3. Enter the Old password and create a new password
  4. Re-enter the new password
  5. Select Submit

How to enroll for Westpac Mobile Banking

Before you can download the Westpac mobile app from Playstore or IOS, you need your card number, Customer ID, and account information in order to register or enroll for the app.

  1. Download the app and click on Existing customer
  2. Click on Register for Online Banking
  3. Input your Customer ID or card number, name, and date of birth
  4. Provide security questions and answers
  5. Create a password
  6. Confirm your email and phone number

Forgotten your password?

Whenever you forget your mobile app password, you can reset it

  1. By clicking on Forgot customer ID or password on the sign-in screen
  2. Click on Forgot password
  3. Input your Customer ID and Date of birth and tap Next
  4. Enter the SMS code sent to your registered mobile
  5. Create and re-enter your new password and tap Next
  6. Once signed in, you can change your password from the Smart Search bar

How do I update my contact details

To update your email address, mobile phone number, and address on Westpac Bank, you will need to register for Westpac Protect so that you may receive an SMS code and verify that it’s you in order to keep your accounts secure… You can update your details via the Westpac mobile app or online banking.

In the Westpac App

  1. To use the mobile app for information updates kindly Search Update contact details in the Smart Search bar.
  2. Edit, add or delete the address, phone number, or email

In Online Banking

Following the instructions below, you can also use online banking to update your personal information with Westpac Bank.

  1. Go to Services > Preferences > Personal details
  2. Select Personal and Contact Details
  3. Enter the SMS code sent to your registered mobile and select Authorize
  4. Edit, Add or Delete the address, phone number, or email


With Westpac Online Banking, you may pay anyone 24 hours a day, 7 days a week, make Payments, BPAY, and transfer funds both locally and internationally.

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